- VISITORS TO OUR WEBSITE
2.1.3 details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access (see section
2.2.2 on Cookies below); and 2.1.4 whenever you disclose your information to us, or we collect information from you in any other way, through our Site. 2.2 We may also collect data in the following ways: IP Address
2.3 We may use your personal data for our legitimate interests in order to:
2.3.1 provide you with information, or services that you requested from us;
2.3.2 allow you to participate in interactive features of our Site, when you choose to do so;
2.3.3 ensure that content from our Site is presented in the most effective manner for you and for your device;
2.3.4 improve our Site and services;
2.3.5 process and deal with any complaints or enquiries made by you; and
2.3.6 contact you for marketing purposes where you have signed up for these (see section 6 for further details). Our Site may, from time to time, contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. When you leave our Site, we encourage you to read the privacy notice/policy of every website you visit.
3.2 In order to perform our contract with you, we may also need to share personal data with third parties such as, credit reference agencies, payment providers and postal service/logistics organisations to assist in the delivery of goods or services you have ordered.
3.3 We may also advertise your feedback on our website and marketing materials (subject to obtaining your prior consent where necessary);
3.4 We will retain your information as long as we require this to provide you with the goods or services ordered from us and for a period of 15 years afterwards. Where you have subscribed to receive marketing correspondence from us we will keep your personal data for the period of time described in section 6 below.
- IF YOU FAIL TO PROVIDE PERSONAL DATA
6.2 You have the right to opt-out of receiving the information detailed in section 6.1 at any time. To opt-out of receiving such information you can:
6.2.1 tick the relevant box situated in the form on which we collect your information;
6.2.2 click the unsubscribe button contained in any such communication received; or
6.2.3 email us at email@example.com or call +31 (0)297 52 75 83 providing us with your name and contact details. 6.3 Where you have subscribed to receive marketing correspondence from us we will keep personal data 5 years from when you are provided with the opportunity to opt-out of receiving marketing correspondence from us or you last placed an order, whichever is later.
- MONITORING AND RECORDING
- AUTOMATED PROCESSING
8.2 We may carry out a credit check on our customers: 8.2.1 so that we can make credit decisions about you; and 8.2.2 to prevent fraud and money laundering.
8.3 Our search may be recorded on the files of the credit reference agency. If further to undertaking a credit check you receive a low credit score, we reserve the right not to supply you with goods or services on credit and/or require upfront payment for the goods or services you wish to purchase. If you provide false or inaccurate information and we suspect fraud, we will record this.
- LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA
9.1.2 where necessary for compliance with a legal or regulatory obligation we are subject to; and
9.1.3 for our legitimate interests (as described within this policy) where your interests and fundamental rights do not override these interests.
- DISCLOSURE OF PERSONAL DATA to third parties
10.1.1 to staff members in order to facilitate the provision of goods or services to you;
10.1.2 to our affiliated entities to support internal administration;
10.1.3 IT software providers that host our website and store data on our behalf;
10.1.4 professional advisers including consultants, lawyers, bankers and insurers who provide us with consultancy, banking, legal, insurance and accounting services;
10.1.5 HM Revenue and Customs, regulators and other authorities who require reporting of processing activities in certain circumstances; and
10.3 We will not sell or distribute personal data to other organisations without your approval.
- CROSS-BORDER DATA TRANSFERS
- DATA SECURITY
12.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk.
12.3 Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors and other third parties that have a legitimate business need for such access.
- ACCESS TO, UPDATING, DELETING AND RESTRICTING USE OF PERSONAL DATA
13.2 Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form. If you would like a copy of some or all of your personal information, please send an email to firstname.lastname@example.org. In certain circumstances we reserve the right to charge a reasonable fee to comply with your request.
13.3 You can also ask us to undertake the following:
13.3.1 update or amend your personal data if you feel this is inaccurate;
13.3.2 remove your personal data from our database entirely;
13.3.3 send you copies of your personal data in a commonly used format and transfer your information to another entity; or
13.3.4 restrict the use of your personal data.
13.4 We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
13.5 Please send any requests relating to the above to our Data Lead at email@example.com specifying your name and the action you would like us to undertake.
- RIGHT TO WITHDRAW CONSENT
- CONTACT US